Front Desk Ambassador
4 weeks ago
Job Summary:
As a Front Desk Representative at Fresh Form Draft, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a smooth and pleasant check-in and check-out process, provide exceptional customer service, and assist guests with inquiries and requests.
Key Responsibilities:
- Greet Guests with a Warm Welcome
- Handle check-in and check-out procedures efficiently and accurately.
- Manage reservations and answer phone calls, emails, and in-person inquiries.
- Address guest concerns or complaints with professionalism and urgency.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Assist with administrative tasks as needed.
Requirements:
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in computer systems and reservation software.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- Creative and collaborative work environment.
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