Application Production Support Specialist

4 weeks ago

Montreal, Quebec, Canada US Tech Solutions Full time

About the Role:

The Application Production Support team at US Tech Solutions is seeking a skilled specialist to join their ranks. As an Application Production Support Specialist, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.

Key Responsibilities:

  • Diagnose and resolve incidents
  • Answer user requests
  • Monitor production environments
  • Develop a good understanding of the existing application (functional and technical)
  • Ensure daily communication & transition with teams from other time zones
  • This position implies On Call Duties, to cover for eventual incidents that may occur during the weekends and bank holidays as a level 2 for other locations.
  • The position consists of providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request, and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures.

Requirements:

  • Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
  • Expert knowledge and experience of working in Unix environments and Shell scripting
  • Good knowledge and experience of working in MacOS environments
  • Knowledge of programming languages (C, C++, .Net, VBA, Java, 4D) would be an advantage. Knowledge of Excel macros would be an advantage
  • Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX), and file transfer tools (CFT) would be an advantage
  • Investment Banking/Capital markets knowledge
  • Knowledge of ITIL
  • Incident management
  • Knowledge of cloud computing
  • Knowledge of Dynatrace
  • Candidates must have a minimum of 4 years of experience in a similar role. He/she must be experienced in providing multi-disciplined technical support as part of a team and have practical knowledge of performance and capacity management from an application, database, and network perspective as well as a strong aptitude for automation.
  • Nice to have Mac knowledge
  • Knowledge and experience of Investment service Industry
  • Good knowledge of Mutual funds Administration
  • Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage
  • Knowledge on Performance Breakdown and Attribution calculation would be an advantage
  • Strong analytical skills
  • Good interpersonal skills and team player
  • Client focused
  • Attention to details
  • High energy level coupled with a desire to take on responsibility
  • Able to multi-task

Education and Certification:

  • Bachelor's degree or higher or equivalent combination of education and experience
  • Good French verbal communication skills are a plus, fluent English communication is a must

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