Application Production Support Specialist

4 weeks ago


Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Summary:

The Axelon Services Corporation is seeking a skilled Application Production Support Analyst to join our team. As a key member of our IT Application Production Support Team, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.

Key Responsibilities:

• Diagnose and resolve incidents
• Answer user requests
• Monitor production environments
• Develop a good understanding of the existing application (functional and technical)
• Ensure daily communication & transition with teams from other time zones

Requirements:

• Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage)
• Expert knowledge experience of working in Unix environments and Shell scripting at Windows
• Good knowledge experience of working in MacOS environments
• Knowledge of programming languages (C, C++, C, .Net, VBA, Client .Net, Java, The Client) would be an advantage
• Knowledge of Excel macros would be an advantage
• Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage
• Investment Banking / Capital markets knowledge
• Knowledge of ITIL
• Incident management
• Knowledge of cloud computing
• Knowledge of Dynatrace.

Education and Experience:

A minimum of 4 years of experience in a similar role is required. The ideal candidate will have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation. A Bachelor's degree or higher or equivalent combination of education and experience is also required. Good French verbal communication skills are a plus, fluent English communication is a must.

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