Application Production Support Specialist

4 weeks ago


Montreal, Quebec, Canada US Tech Solutions Full time

Job Title: Application Production Support Specialist

Job Summary: We are seeking a highly skilled Application Production Support Specialist to join our team at US Tech Solutions. As a key member of our IT team, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.

Key Responsibilities:

  • Diagnose and resolve incidents in a timely and efficient manner
  • Provide technical and functional assistance to end-users
  • Monitor production environments to ensure optimal performance
  • Develop a good understanding of the existing application (functional and technical)
  • Ensure daily communication and transition with teams from other time zones
  • Participate in critical initiatives within the team and interact with Quality Control and Reporting Teams

Requirements:

  • Expert knowledge in SQL queries and DBMS concepts
  • Experience working in Unix environments and Shell scripting
  • Good knowledge and experience of working in MacOS environments
  • Knowledge of programming languages and ITIL
  • Minimum of 4 years of experience in a similar role

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.



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