Application Production Support Specialist

1 month ago


Montreal, Quebec, Canada US Tech Solutions Full time

Job Title: Application Production Support Specialist

Job Summary:

We are seeking an experienced Application Production Support Specialist to join our team at US Tech Solutions. As a key member of our IT Application Production Support Team, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.

Key Responsibilities:

  • Diagnose and resolve incidents in a timely and efficient manner
  • Provide technical and functional assistance to end-users
  • Monitor production environments to ensure high availability
  • Develop a good understanding of the existing application (functional and technical)
  • Ensure daily communication and transition with teams from other time zones
  • Participate in critical initiatives within the Team
  • Interact with Quality Control and Reporting Teams in the production of Key Performance Indicators

Requirements:

  • Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
  • Expert knowledge and experience of working in Unix environments and Shell scripting
  • Good knowledge and experience of working in MacOS environments
  • Knowledge of programming languages (C, C++, .Net, VBA, Java, 4D) would be an advantage
  • Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX), and file transfer tools (CFT) would be an advantage
  • Investment Banking/Capital markets knowledge
  • Knowledge of ITIL
  • Incident management
  • Knowledge of cloud computing
  • Knowledge of Dynatrace
  • Candidates must have a minimum of 4 years of experience in a similar role

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.



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