Application Production Support Specialist
1 month ago
Job Title: Application Production Support Specialist
Job Summary:
We are seeking an experienced Application Production Support Specialist to join our team at US Tech Solutions. As a key member of our IT Application Production Support Team, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.
Key Responsibilities:
- Diagnose and resolve incidents in a timely and efficient manner
- Provide technical and functional assistance to end-users
- Monitor production environments to ensure high availability
- Develop a good understanding of the existing application (functional and technical)
- Ensure daily communication and transition with teams from other time zones
- Participate in critical initiatives within the Team
- Interact with Quality Control and Reporting Teams in the production of Key Performance Indicators
Requirements:
- Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
- Expert knowledge and experience of working in Unix environments and Shell scripting
- Good knowledge and experience of working in MacOS environments
- Knowledge of programming languages (C, C++, .Net, VBA, Java, 4D) would be an advantage
- Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX), and file transfer tools (CFT) would be an advantage
- Investment Banking/Capital markets knowledge
- Knowledge of ITIL
- Incident management
- Knowledge of cloud computing
- Knowledge of Dynatrace
- Candidates must have a minimum of 4 years of experience in a similar role
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
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