Application Support Specialist
6 days ago
About the Role
Alteo Inc. is seeking a highly skilled Application Support Specialist to join our team in Montreal. As an Application Support Specialist, you will play a crucial role in ensuring the smooth operation of our applications and providing top-notch support to our customers.
Responsibilities:
- Contribute to the handling of incidents with a view to their resolution.
- Collaborate with the N2/N3 team to support and resolve production-related incidents.
- Contribute to the analysis of team incidents and recommend actions to be implemented.
- Contribute to the implementation of developments required to resolve incidents.
- Contribute to unit tests and write documentation corresponding to modifications made.
- Contribute to compliance with commitments and SLAs.
- Support the operations team during production rollout.
- Be on-call according to the schedule to intervene in case of need outside working hours.
Requirements
- DEC/BAC in IT or equivalent.
- 3-5 years of experience in a similar role.
- Familiarity with the electronic payment industry.
- IT project life cycle knowledge.
- C language and PL/SQL language proficiency.
- Shell system and Unix server experience.
- Testing techniques and network certification.
About Alteo Inc.
Alteo Inc. is a leading company in the electronic payment industry. We are committed to providing excellent service to our customers and are seeking a highly skilled Application Support Specialist to join our team.
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