Financial Fraud Prevention Specialist
4 weeks ago
At Helcim, we are committed to providing a radically transparent and honest payments solution. As a key member of our team, you will play a crucial role in preventing fraud and ensuring the security of our customers' transactions.
About the RoleWe are seeking an experienced Fraud Specialist to join our team. In this role, you will be responsible for reviewing account data to identify potential risk and fraud indicators, guiding customers through risk-related processes, and working closely with your teammates to improve best practices for fraud prevention and pattern awareness.
As a successful candidate, you will have prior customer service experience and/or investigative work, payments, risk, financial industry or anti-money laundering experience. You will also possess strong analysis, critical thinking, and problem-solving skills, with the ability to address complex problems effectively.
Key Responsibilities- Review and monitor account data for indicators of risk and fraud
- Guide customers through risk-related processes
- Work with your teammates to improve best practices for fraud prevention and pattern awareness
- Collaborate with the Development team to improve manual and automated risk detection processes and procedures
You will also have excellent communication skills, both written and oral, combined with strong interpersonal skills, and an empathetic approach to handling accounts and working with customers.
What We OfferWe offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including health and dental benefits, a dedicated Health Spending Account, maternity and parental leave, stock options, vacation time, and flexible work location.
In addition, we provide training opportunities to help you grow professionally and personally, and a dynamic work environment that fosters collaboration, creativity, and innovation.
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