IT Support Specialist

1 day ago


Calgary, Alberta, Canada Neilson Financial Services Full time

We are seeking a highly skilled IT Support Specialist to join our team at Neilson Financial Services. As an integral part of our operations, this role will play a crucial role in ensuring the smooth delivery of our services. With a strong focus on technical expertise and customer satisfaction, you will be responsible for managing and maintaining computer assets within the organization.

About Us

At Neilson Financial Services, we strive to provide innovative life insurance solutions to families around the world. Our commitment to excellence has earned us numerous awards, making us a leader in the global life insurance market. We have a diverse range of products, including direct life insurance options that cater to various needs.

Job Description

This is a full-time position with an estimated salary of $45,000 per year. The successful candidate will manage and maintain computer assets within the organization, overseeing asset deliveries, returns, and orders. You will also assist with various projects, security tasks, and application support tickets raised by employees.

  • Provide 1st and 2nd line technical support to users
  • Handle administrative tasks, including license and permission management, security protocols, and archiving
  • Build and configure laptops and workstations, deploying necessary software as required
  • Offer IT support to users with varying levels of technical knowledge and competence
  • Detect and resolve technical issues efficiently

You will be working closely with cross-functional teams to ensure seamless service delivery. Your enthusiasm for learning and developing skills in T-SQL and database management will make you a valuable asset to our team.

Requirements

To be successful in this role, you should have:

  • Experience in 1st and 2nd line Service Desk or IT Support environments
  • Strong administrative skills with exceptional attention to detail
  • Proven experience in asset management
  • Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams
  • Advanced Windows desktop skills, particularly with Windows 11

If you're passionate about delivering excellent customer service and are eager to learn and grow with our company, please apply for this exciting opportunity.



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