Patient Services Representative

3 days ago


Edmonton, Alberta, Canada FYidoctors Full time

About Us:

FYidoctors is a leading healthcare provider with a strong commitment to patient well-being. Our doctor-led approach has enabled us to rapidly grow from 30 locations to over 350 across Canada and the USA.

We value our employees and strive to maintain a positive and supportive work environment where everyone can thrive and grow. Our team is dedicated to advancing eye health and enhancing the lives of our patients.

About the Role:

We are seeking a skilled Patient Services Representative to join our team. As a key member of our team, you will be responsible for delivering world-class service to our patients. Your duties will include:

  • Welcoming patients and checking them in and out of the office
  • Communicating with patients in person and via phone
  • Managing appointment bookings, prescription printouts, and billing and payments
  • Administering pre-testing services
  • Upholding excellent customer service standards

Requirements:

To be successful in this role, you will need:

  • Customer-facing experience, preferably in a retail environment
  • Confidence working in a fast-paced environment
  • Proficiency in MS Office Suite
  • A professional, approachable manner and a love of meeting and interacting with people

What We Offer:

We offer a dynamic and rewarding work environment, excellent wages, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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