Front Desk Associate

1 week ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time

Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn is seeking a highly organized and detail-oriented Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a prompt and professional manner.
Requirements:
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Organized and able to maintain accurate records and reports.
  • Ability to work in a team environment and provide support to colleagues as needed.
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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