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Front Desk Associate
2 months ago
We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at World Gym. As the face of our gym, you will be responsible for providing exceptional customer service to our members and guests.
Key Responsibilities- Meet and greet members and guests with a friendly attitude and a smile.
- Assist members and guests with their needs in a timely and efficient manner.
- Answer phone calls in a professional and friendly manner, using a provided script.
- Perform various administrative tasks, such as filing agreements and updating billing information.
- Tour guests through the facility and present membership options and terms.
- Complete the enrollment process for new members.
- Set fitness assessment appointments with Personal Trainers.
- Clean and maintain the facility, including the locker rooms and inventory.
- Excellent customer service skills and ability to communicate effectively with members, guests, and staff.
- Possession of a high school diploma and/or some college preferred.
- Current CPR and AED certification preferred.
- Ability to work in a fast-paced, high-volume environment and multitask.
- Basic math and verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc.
- Computer skills and efficient typing ability required.
This position reports directly to the Assistant Manager and secondarily to the General Manager.