Front Desk Associate

4 weeks ago

Kelowna, British Columbia, Canada World Gym Full time
Job Title: Front Desk Associate

At World Gym, we are seeking a highly motivated and detail-oriented Front Desk Associate to join our team. As the face of our gym, you will be responsible for providing exceptional customer service to our members and guests.

Key Responsibilities:
  • Meet and greet members and guests with a friendly attitude and a smile.
  • Assist members and guests with their needs, ensuring a pleasant and satisfying experience.
  • Answer phone calls in a timely and professional manner, using a provided script.
  • Perform various administrative tasks, such as filing agreements and updating billing information.
  • Tour guests through the facility, presenting and explaining membership options and terms.
  • Complete the enrollment process for new members and set fitness assessment appointments with Personal Trainers.
  • Clean and maintain the locker room, stock inventory, and perform other tasks as needed.
Requirements:
  • Excellent customer service skills and the ability to communicate effectively with members, guests, and staff.
  • A passion for fitness and helping others.
  • The ability to learn policies and procedures quickly and follow instructions.
  • Basic math and verbal skills, understanding of basic accounting principles, cash processing procedures, and inventory management.
  • Computer skills and efficient typing ability.
Reporting:

This position reports directly to the Assistant Manager and secondarily to the General Manager.

Education:

High School Diploma and/or some college preferred.

Certifications:

Current CPR and AED Certification preferred.

Compensation: $17.50 per hour

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