Hotel Front Desk Associate

3 days ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Front Desk Associate at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff
  • Perform various clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages to staff members in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
Requirements
  • Attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic math skills and accuracy when handling cash and credit transactions
  • Ability to maintain confidentiality and handle sensitive information
Work Environment

As a Hotel Front Desk Associate, you will work in a dynamic and fast-paced environment, interacting with guests and staff members on a daily basis. You will be required to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.

What We Offer
  • A competitive hourly rate
  • A comprehensive benefits package, including health and dental insurance
  • Opportunities for professional growth and development
  • A fun and supportive work environment

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