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Front Desk Associate

2 months ago

Kelowna, British Columbia, Canada World Gym Full time
{"Overview": "At World Gym, we are seeking a highly motivated and detail-oriented Front Desk Associate to join our team. As the face of our gym, this individual will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and satisfying experience.

Responsibilities:

* Greet members and guests with a friendly attitude and a smile
* Assist members and guests with their needs, exceeding their expectations
* Answer phone calls in a timely manner, using a provided script
* Perform various administrative tasks, such as filing agreements and updating billing information
* Tour guests through the facility, presenting and explaining membership options
* Complete the enrollment process for new members
* Set fitness assessment appointments with Personal Trainers
* Maintain a clean and organized facility, adhering to World Gym policies and procedures

Requirements:

* Excellent customer service skills and ability to communicate effectively
* Passion for fitness and helping others
* Ability to learn policies and procedures quickly and follow instructions
* Ability to work in a fast-paced, high-volume environment and multitask
* Basic math and verbal skills, understanding of basic accounting principles
* Computer skills and efficient typing ability

Reporting:

This position reports directly to the Assistant Manager and secondarily to the General Manager.

Education:

High School Diploma and/or some college preferred.

Certifications:

Current CPR and AED Certification preferred.

Compensation:

$17.50 per hour
"}