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Front Desk Associate

2 months ago

West Kelowna, British Columbia, Canada 626498 ALBERTA LTD Full time
About the Role

We are seeking a highly motivated and detail-oriented Front Desk Hotel Clerk to join our team at 626498 ALBERTA LTD. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Services: Greet and assist guests, respond to inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Cleaning and Maintenance: Perform daily cleaning tasks, including dusting, vacuuming, and restocking linens.
  • Lost and Found: Handle and report lost and found items, ensuring that guests' personal belongings are returned promptly.
  • Supply Management: Distribute clean towels and toiletries, and attend to guests' requests for extra supplies or other items.
  • Housekeeping: Make beds, change sheets, and clean and disinfect elevators, changing rooms, and showers.
  • Floor Care: Sweep, mop, wash, and polish floors, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
Work Environment

As a Front Desk Hotel Clerk, you will work in a fast-paced environment with tight deadlines, requiring attention to detail and the ability to multitask. You will be part of a team that values client focus, dependability, reliability, and teamwork.

Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 32 hours per week.
What We Offer

We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities. We offer mentorship, coaching, and networking opportunities, as well as awareness training to promote diversity and inclusion.