Aquatic Shift Leader

6 days ago

Calgary, Alberta, Canada MNP Community & Sport Centre Full time
About the Role

MNP Community & Sport Centre is seeking a highly motivated and experienced Aquatic Shift Leader to join our team. As a key member of our Aquatic team, you will be responsible for providing leadership and support to ensure the efficient and professional operation of our aquatic facilities.

Key Responsibilities
  • Assist the Aquatic Programs & Operations Manager with program equipment inventory and scheduling changes
  • Shift management; which includes facilitation of lesson set-up, providing direction for pool set ups, and breaks to ensure efficient and effective operations of the Aquatic facility
  • Required to attend all quarterly Shift Leader Meetings
  • Be readily available to substitute for any instructor or lifeguard during designated shift if necessary
  • Provide customers with up to date program information, updates on day sheets as well as assist with any/all program/operational questions/concerns and program registrations
  • Provide progress reports to the Aquatic Programs & Operations Manager every shift
  • Attend all quarterly Aquatic In-Services and provide assistance to the Aquatic Programs & Operations Manager to develop and facilitate Lifeguard and Instructor training
  • Provide appropriate documentation and communication to the Aquatic Programs & Operations Manager for overall team functioning.
  • Ensure instructors and lifeguards are following job description, policies and procedures, as well as completing designated administrative or maintenance tasks during scheduled shifts
  • Be well versed on all program policies including refunds and late registration
  • Provide on deck leadership and supervision for the instructor and lifeguard team
  • Problem solving and troubleshooting abilities with quick decision making capabilities
  • Ability to establish strong Customer Centric relationships with all Stakeholders to enhance their overall program experience including: (Parents, Participants, School Groups, Staff, Sport Partners, Coaches, Athletes, The Public)
  • Act immediately and appropriately to secure safety of customers in the event of an emergency. Follow emergency procedures.
  • Provide emergency care and treatment as required until arrival of emergency medical services
  • Present a professional appearance and attitude at all times
  • Maintain a high standard of customer engagement
  • Attend and participate in ongoing training and development opportunities
  • Provide shift coverage of your own shifts by another Aquatic Shift Lead where possible
  • Ability to deal with conflict and customer resolution, implementing Performance Management techniques where required and contacting Aquatic Programming & Operations Manager for additional assistance and direction
  • Use active guarding techniques; including roaming, scanning and blind spot checks when on duty
  • Handle or refer program situations as they arise in the facility
  • Maintain a level of fitness necessary to fulfill the practical elements of lifeguarding and instructing
  • Be familiar with opening and closing procedures and perform opening and closing checks.
  • Identify, inform and track any maintenance issues within the shift reports
  • Collect, update and track stat sheets, Sport Partner headcounts and day sheet
Requirements
  • CPR C (recertified within one year) and Standard First Aid (recertified within 2 years)
  • Current National Lifeguard
  • Current I Can Swim Certification is an asset
  • Employee must be well versed in Microsoft Office
  • 1 year previous experience in a supervisorial capacity
  • Lifesaving Instructor, National Lifeguard Instructor, First Aid Instructor, & NCCP certification are an asset
  • Post-secondary education in a relevant field such as Recreation, Leisure, Fitness, Coaching, Health, Sociology, Psychology, Education, etc. and/or a combination of award certifications and experience deemed equivalent is an asset
Our Commitment to Diversity, Equity, and Inclusion

MNP Community & Sport Centre values the uniqueness and perspectives of all employees and is committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates' accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

What We Offer
  • Free facility access based on hours worked plus a variety of free and discounted programs & services.
  • Employee recognition program.
  • Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
  • Free parking and close to transit with a C-train and bus stop steps away.

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