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Regional Sales Manager
2 months ago
Brandt is seeking a highly skilled Regional Customer Support Sales Manager to lead our team of CSA professionals in the transportation industry. As a key player in the growth and development of our product support program, you will engage with Sales, Parts, Service, and Branch managers to execute and develop key objectives for the region.
Key Responsibilities:- Develop and execute annual business plans for the region, focusing on sales and margin growth.
- Educate and direct CSA's to promote Brandt's product support initiatives within the region.
- Manage CSA processes, including call reporting, CRM, and target setting.
- Assist CSA's with customer calls and key accounts.
- Establish key KPI's for CSA's and measure performance on a monthly basis.
- Analyze and implement proper coverage for the region.
- Engage directly with larger accounts in the region to promote Brandt's full product support offering.
- Provide feedback on regional industry trends, including growth opportunities, new offerings, and existing product promotion.
- Market intelligence on competition, customers, and segment trends.
- Analyze sales and margin data to identify opportunities.
- Analyze reports to provide insight and feedback to guide performance of CSA's and branches.
- Identify new product opportunities and work internally to supply.
- Promote a culture of collaboration and industry-leading customer experience to CSA's and branches.
- Sales management experience with the ability to drive the sales process from inception to close.
- Strong industry expertise and knowledge in the heavy equipment business, specifically in repair and maintenance.
- Ability to build strong customer relationships and maintain relationships with key customers at all levels.
- Excellent communication, presentation, and interpersonal skills.
- Ability to recruit, train, and motivate a team to pursue and grow the business.
- Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
- Ability to travel as needed.
- Be creative, a self-starter, team player, fast learner, detail-oriented, and conscientious with a drive to 'win'.
- Strong collaboration and relationship-building skills to drive results through motivating and influencing.
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