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Director of Customer Experience and Sales
4 weeks ago
Job Summary
Global Industrial is seeking a highly experienced Director of Customer Experience and Sales to lead our sales and customer service teams. The ideal candidate will have a proven track record of success in call center management, sales leadership, and customer experience improvement.
Key Responsibilities
Develop and implement strategies to improve sales and customer service performance
Partner with the Customer Experience Process Improvement team to drive process changes and improve customer satisfaction
Collaborate with Marketing to integrate the Customer Experience team and improve customer engagement
Requirements
At least 10 years of experience in call center management and sales leadership
Proven success in achieving and exceeding KPIs
Strong leadership and coaching skills
Excellent communication and presentation skills
What We Offer
Global Industrial offers a competitive salary and benefits package, as well as opportunities for professional growth and development.