Experience Director

1 day ago


Richmond Hill, Ontario, Canada Global Industrial Full time
Job Description

An exciting opportunity has arisen for an experienced director to lead our sales and customer service team.

About the Role

We are seeking a highly skilled and motivated individual with at least ten years of documented call center experience leading sales and/or customer service teams. The ideal candidate will have demonstrated success in achieving and exceeding key performance indicators (KPIs) and possess excellent coaching, talent development, and organizational skills.

Key Responsibilities
  • Lead and develop a high-performing sales and customer service team to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance operational efficiency.
  • Partner closely with cross-functional teams to ensure alignment and effective collaboration.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least ten years of experience in sales and customer service leadership roles.
  • Proven track record of achieving and exceeding KPIs.
  • Excellent communication, coaching, and leadership skills.
  • Familiarity with Microsoft Office Suite and other productivity tools.
What We Offer

A competitive salary of $120,000 per year, a comprehensive benefits package, and opportunities for professional growth and development.



  • Richmond Hill, Ontario, Canada Global Industrial Full time

    Corporate OverviewGlobal Industrial is a leading provider of industrial equipment and supplies to businesses across North America. With over 70 years of experience, we have established ourselves as a trusted partner for companies of all sizes.Key ResponsibilitiesAs the Director of Customer Experience, you will be responsible for developing and maintaining an...


  • Richmond Hill, Ontario, Canada Global Industrial Full time

    Corporate OverviewGlobal Industrial is a leading provider of industrial equipment and supplies to businesses across North America. With over 70 years of experience, we offer a wide range of products through our website, corporate sales team, and full-color catalogs.Key ResponsibilitiesAs a Customer Experience Director, you will be responsible for developing...


  • Richmond Hill, Ontario, Canada Global Industrial Full time

    Job SummaryGlobal Industrial is seeking a highly experienced Director of Customer Experience and Sales to lead our sales and customer service teams. The ideal candidate will have a proven track record of success in call center management, sales leadership, and customer experience improvement.Key Responsibilities Develop and implement strategies to improve...


  • Richmond Hill, Ontario, Canada Global Industrial Full time

    Job SummaryGlobal Industrial is seeking a seasoned Customer Experience Director to lead our sales and customer service teams. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key Responsibilities Develop and maintain an industry-leading sales and customer...


  • Richmond Hill, Ontario, Canada Global Industrial Full time

    Company OverviewGlobal Industrial is a leading provider of industrial equipment and supplies to businesses across North America.We have been an industry leader for over 70 years, offering a wide range of products that cater to the diverse needs of our customers.Job SummaryWe are seeking an experienced Director, Customer Experience Strategist to lead our...


  • Richmond Hill, Ontario, Canada Oxford Learning Centres, Inc. Full time

    Academic Experience Coordinator OpportunityOxford Learning Centres, Inc. is seeking a dynamic and motivated Part-Time Education Professional to assist students in achieving academic success.As an Academic Experience Coordinator, you will work directly with the Centre Director and participate in the centre's operations, including:Informing inquiring parents...

  • Financial Director

    1 month ago


    Richmond Hill, Ontario, Canada Vaco Full time

    About the CompanyVaco is a leading financial services provider, seeking a seasoned Director of Finance to join our team. Our client is a growth-oriented company with a strong entrepreneurial spirit, offering a unique opportunity for a talented professional to make a meaningful impact.About the OpportunityWe are looking for a highly skilled and experienced...

  • Systems Director

    3 weeks ago


    Richmond Hill, Ontario, Canada Rubinza Inc. Full time

    Rubinza Inc. seeks a skilled Systems Director to oversee the planning and organization of daily IT operations. In this role, you will be responsible for assigning IT projects to systems analysts, programmers, and other computer technicians. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in a similar field.Key...


  • Richmond Hill, Ontario, Canada Jin's Art Inc. Full time

    Jin's Art Inc. is seeking an experienced Strategic Operations Director to lead our organizational efforts.Job OverviewThe Strategic Operations Director will be responsible for allocating resources, establishing objectives, and coordinating work across regions and departments.This role requires a strong leader who can represent the organization in...

  • Operations Director

    1 week ago


    Richmond Hill, Ontario, Canada Synnapex Inc Full time

    Job DescriptionJob Title: Operations DirectorJob Summary: We are seeking an experienced Operations Director to lead our organization's operational strategy and drive business growth.Duties and Responsibilities:Develop and implement operational strategies to achieve business objectives.Lead cross-functional teams to improve process efficiency and reduce...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Director of Engineering - Amico Clinical SolutionsDirector of Engineering – Amico Clinical SolutionsRichmond Hill, ONWe are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Director of Engineering - Amico Clinical SolutionsDirector of Engineering – Amico Clinical SolutionsRichmond Hill, ONWe are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of...

  • Financial Director

    3 weeks ago


    Richmond Hill, Ontario, Canada AIRTEK HEATING AND COOLING SOLUTIONS Full time

    At AIRTEK HEATING AND COOLING SOLUTIONS, we are seeking a highly skilled Financial Director to join our team. The ideal candidate will have a strong background in financial management, with experience in planning and controlling budgets and expenditures.The successful candidate will be responsible for establishing and implementing policies and procedures,...


  • Richmond Hill, Ontario, Canada Seaway Paper and Pulp Ltd. Full time

    Company OverviewWe are seeking a highly skilled Administrative Director to join our team at Seaway Paper and Pulp Ltd.SalaryThe estimated annual salary for this position is approximately $60,000 - $80,000 CAD, depending on experience and qualifications.Job DescriptionThe Administrative Director will be responsible for implementing new administrative...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Job Title: Director of EngineeringAbout the Role:We are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of state-of-the-art products and ensuring that our engineering processes...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Job Title: Director of EngineeringAbout the Role:We are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of state-of-the-art products and ensuring that our engineering processes...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Director of Engineering - Amico Clinical SolutionsDirector of Engineering – Amico Clinical SolutionsWe are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of state-of-the-art...


  • Richmond Hill, Ontario, Canada Amico Group of Companies Full time

    Director of Engineering - Amico Clinical SolutionsDirector of Engineering – Amico Clinical SolutionsWe are seeking a highly skilled and experienced Director of Engineering to lead our team of professional-level mechanical engineers and designers. As a key member of our organization, you will be responsible for driving the development of state-of-the-art...

  • Sales Director

    3 weeks ago


    Richmond Hill, Ontario, Canada Showcase Full time

    Job Title: Sales DirectorAbout the Role:As a Sales Director at Showcase, you will play a key role in driving sales growth and delivering exceptional customer experiences. You will lead a team of sales associates, providing coaching and guidance to ensure they meet sales targets and provide outstanding customer service.Key Responsibilities:• Lead a team of...

  • Operations Director

    3 weeks ago


    Richmond Hill, Ontario, Canada Synnapex Inc Full time

    Job Title: Operations DirectorAbout the Role:We are seeking an experienced Operations Director to join our team at Synnapex Inc. The successful candidate will be responsible for allocating resources, establishing departments, and coordinating work across regions.Key Responsibilities:Allocate material, human, and financial resources to implement...