Senior Customer Experience Director

1 day ago


Richmond Hill, Ontario, Canada Global Industrial Full time

Job Overview

At Global Industrial, we are seeking a highly experienced Senior Customer Experience Director to lead our sales and customer service teams. This is an exceptional opportunity for a seasoned professional to drive business growth and customer satisfaction in a dynamic and fast-paced environment.

Key Responsibilities:

  • Develop and implement strategies to enhance customer experience, driving sales and customer retention.
  • Partner with cross-functional teams to integrate sales and marketing efforts, improving customer engagement and retention.
  • Provide leadership and coaching to sales and customer service teams, fostering a positive work environment and high performance culture.
  • Analyze sales and service metrics to identify opportunities for improvement, deploying data-driven solutions to drive results.
  • Collaborate with other leaders to ensure consistent messaging and sales tactics, driving overall business objectives.

Requirements and Qualifications:

  • Minimum 10 years of documented call center experience leading sales and/or customer service.
  • Proven success in achieving and exceeding KPIs, with demonstrated expertise in coaching and talent development.
  • Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent oral and written communication, presentation, and negotiation skills.
  • Proficient in Microsoft Office Suite and able to work across organizational teams to drive results and customer satisfaction.

Compensation and Benefits:

The estimated salary range for this position is between $120,000 to $180,000 per year, depending on qualifications and experience. In addition to competitive compensation, Global Industrial offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

Global Industrial provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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