Customer Service Representative

4 weeks ago


Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time
Job Description

Olympus Corporation of the Americas is seeking a highly skilled Customer Service Representative - Sales to join our team in Richmond Hill, Ontario. As a key member of our Customer Solutions Team, you will be responsible for providing exceptional customer service and support to our customers, while also handling complex order management requests.

Key Responsibilities:

  • Provide accurate and timely delivery of customer service and support to internal staff and customers.
  • Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
  • Maintain a minimum of 98% "error free" cases.
  • Order Entry and Order Confirmations.
  • Pricing Issue follow-ups.
  • EDI/GHX Order Management.
  • Credits and Return Requests.
  • Order inquiry requests.
  • End of day Sales reporting.

Requirements:

  • Post-secondary Degree/Diploma is required.
  • Minimum of 1 year's relevant work experience dealing with Customers is required (Retail or Service).
  • Bilingual English-French proficiency in speaking, reading, writing abilities are required.
  • Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.
  • Must possess the ability to work flexible hours.

Why work for Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

  • Competitive salaries, annual bonus.
  • Comprehensive medical benefits and pension plan.
  • Generous Paid Vacation and Sick Time.
  • Paid Parental Leave and Adoption Assistance.

Connected Culture you can embrace:

  • Work-life integrated culture that supports an employee-centric mindset.
  • Offers onsite, hybrid, and field work environments.
  • Paid volunteering and charitable donation/match programs.
  • Diversity Equity & Inclusion Initiatives including Employee Resource Groups.
  • Dedicated Training Resources and Learning & Development Programs.
  • Paid Educational Assistance.


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