Customer Service Representative
4 weeks ago
Olympus Corporation of the Americas is seeking a highly skilled Customer Service Representative - Sales to join our team in Richmond Hill, Ontario. As a key member of our Customer Solutions Team, you will be responsible for providing exceptional customer service and support to our customers, while also handling complex order management requests.
Key Responsibilities:
- Provide accurate and timely delivery of customer service and support to internal staff and customers.
- Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
- Maintain a minimum of 98% "error free" cases.
- Order Entry and Order Confirmations.
- Pricing Issue follow-ups.
- EDI/GHX Order Management.
- Credits and Return Requests.
- Order inquiry requests.
- End of day Sales reporting.
Requirements:
- Post-secondary Degree/Diploma is required.
- Minimum of 1 year's relevant work experience dealing with Customers is required (Retail or Service).
- Bilingual English-French proficiency in speaking, reading, writing abilities are required.
- Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.
- Must possess the ability to work flexible hours.
Why work for Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
- Competitive salaries, annual bonus.
- Comprehensive medical benefits and pension plan.
- Generous Paid Vacation and Sick Time.
- Paid Parental Leave and Adoption Assistance.
Connected Culture you can embrace:
- Work-life integrated culture that supports an employee-centric mindset.
- Offers onsite, hybrid, and field work environments.
- Paid volunteering and charitable donation/match programs.
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups.
- Dedicated Training Resources and Learning & Development Programs.
- Paid Educational Assistance.
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