Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Cogeco. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, resolving their issues, and providing them with a positive experience.
Key Responsibilities- Customer Service: Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
- Issue Resolution: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.
- Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and pricing.
- Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders through effective communication and interpersonal skills.
- Quality Assurance: Monitor and improve the quality of customer service, ensuring that all interactions meet our high standards.
- Education: High school diploma required; post-secondary education preferred.
- Experience: Minimum 1-3 years' experience in a sales and customer service environment, preferably in the call center industry.
- Skills: Strong English and French communication skills (both written and verbal); proven speed and accuracy in typing; proven customer service skills; performance at a high standard and consistently meets all KPI expectations.
This is a work-from-home opportunity available throughout Canada. Flexibility is required with respect to hours of work as this role is for customer support including evenings, weekends, and general holidays when scheduled. Hours of work are subject to change on a weekly basis as business needs evolve, and are highly subject to change depending on customer demand, or in emergency situations like a service incident or crises.
LanguageThe primary language used for this job is English, with French being a secondary language.
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