Customer Service Representative

2 months ago

Burlington, Ontario, Canada CB Canada Full time

Job Summary:

This position performs advanced administrative responsibilities, including preparation and analysis of complex reports, compilation of information from various sources, and handling of small-scale projects. The representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries. Must have excellent communication skills and be able to build positive relationships with internal and external customers.

Key Responsibilities:

  • Prepares complex reports and presentations.
  • Performs analysis using various software packages and databases.
  • Able to process orders, learn software systems, and other related applications.
  • Provides advanced office support knowledge and skills.
  • Assists customers with requests for information, complaints, and resolving issues via various media.
  • Strong written and verbal communication skills.
  • Attention to detail, especially involving data entry.
  • Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.
  • Ability to multitask, prioritize, and manage time effectively.
  • Follows communication procedures, work instructions, guidelines, and policies.

Requirements:

  • High School Diploma, GED, or International equivalent.
  • 2+ years' office warehouse support experience - Preferred.
  • Strong analytical, oral/written communication, problem-solving, basic research, attention to detail, and time management skills.
  • Proficiency in Microsoft Office (Word, Excel, Access, and Outlook).
  • Accurate and rapid data entry.
  • Candidate must be fully fluent in both French and English (Bi-Lingual).

About CB Canada:

CB Canada is a diverse and equal opportunity employer. We value our employees and strive to create a work environment that is inclusive and supportive. If you are a motivated and detail-oriented individual who is fluent in both French and English, we encourage you to apply for this exciting opportunity.

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