Customer Service Representative

5 hours ago

Burlington, Ontario, Canada BMO Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions to meet their financial goals.
  • Support customers with banking services, including transactions and account management.
  • Collaborate with colleagues to deliver a seamless customer experience and achieve business objectives.
  • Stay up-to-date with personal, commercial, and partner offers to provide expert advice to customers.
  • Utilize digital tools and applications to enhance the customer experience and provide self-serve options.
  • Contribute to meeting branch business results and delivering a high-quality customer experience.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Confident and experienced in using digital tools and applications.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Basic knowledge of specialized sales and business banking solutions.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our total compensation package includes performance-based incentives, discretionary bonuses, and other perks and rewards.

BMO is committed to an inclusive, equitable, and accessible workplace. We value diversity and promote a culture of respect, empathy, and understanding. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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