Customer Service Representative
2 weeks ago
We are a dynamic and growing company dedicated to providing high-quality swim lessons and aquatic programs to children in our community.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for promoting the sale of swim lesson memberships and related products and services.
Key Responsibilities- Complete the sales process using leads generated through marketing activities, including events, advertising, and referrals.
- Provide exceptional customer service by addressing the needs and expectations of existing and new members.
- Manage day-to-day inquiries from existing members and build strong relationships.
- Assist members with purchases of merchandise and vending products.
- Resolve member concerns using a professional and empathetic approach.
- Prepare daily reports and schedules to support lesson execution and management activities.
- Participate in training and in-services as required.
- Minimum of two years of experience in direct sales or a related retail sales role.
- Self-motivated and conscientious.
- Excellent presentation, organization, verbal, and written communication skills.
- Positive and clear phone manner.
- Motivated to achieve sales results.
- Intermediate-level computer skills using Word, Excel, and other software systems.
- Flexible schedule to accommodate school or other activities.
- Staff referral bonuses.
- Team building events.
- Starting rate $19 per hour and pay increase at 12 months of continuous service.
- Discounts on swim lessons for family members.
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