Senior Pension Analyst
3 weeks ago
Empowering Your Impact
At OMERS, we're committed to creating a workplace where employees thrive. Our purpose-driven, dynamic, and sustainable pension plan is an industry leader, with teams in Toronto to London, New York, Singapore, Sydney, and other major cities across North America and Europe.
About the Role
We're seeking a motivated individual to join our Pension Legal and Plan Administration (PLPA) team in Toronto as a Senior Analyst reporting to the Associate Director of PLPA. As a member of the PLPA team, you'll be part of a dedicated team of experts with deep pension expertise, providing support and solutions on plan design, case escalations, complex plan administration, legal issues, and broader pension initiatives.
Key Responsibilities
- Research and analyze complex pension administration issues, providing accurate direction and/or resolution.
- Offer innovative, flexible, and creative solutions to complex inquiries, ensuring compliance with Plan and Legislative rules.
- Manage complex member or potential beneficiary escalations through to resolution, investigating issues, identifying root causes, and determining a resolution that meets member needs while adhering to all regulatory, plan, and/or policy requirements.
- Identify process, communication, and pension content gaps, making recommendations for improvements to enhance the experience of our internal employees, members, employees, and third parties.
- Identify and report out on case trends and impacts.
- Develop clear and well-written reports and supporting documentation for presentations to Senior Management and other audiences.
- Proactively identify and contribute to issue resolution in consultation with Pension Services leaders and key stakeholders.
- Coordinate and support meetings with internal stakeholders, as necessary, to discuss and develop issues handling approach, action plans, and policy guidelines.
- Build and maintain collaborative and constructive relationships with internal partners.
- Support the development of OMERS pension content by providing input, based on prior escalations, to enhance the content to support understanding of OMERS administration.
- Stay connected to the evolving pension landscape, including legislative/regulatory reforms, pension trends, news, and activities in the Canadian Pension industry and the major Ontario pension plans, and provide insights on any related impacts to OMERS.
Qualifications
- University Degree or equivalent with 3+ years relevant pension and/or policy experience.
- Policy, law, actuarial, or economic degree or training would be an asset.
- Knowledge of pension plan administration, plan design, and current pension legislation/regulations.
- Ability to analyze complex issues and related data, identify issues, synthesize relevant and available information, and infer conclusions even in ambiguous situations.
- Conceptual thinker with the ability to clearly capture, communicate, and share information.
- Proven ability to develop insightful and creative solutions, while ensuring that risks and cost to the Plan are analyzed and stakeholders' views are considered.
- Exceptional verbal and written communication skills.
- Experience in exercising judgment and tactfulness when dealing with both internal and external stakeholders.
- High integrity and discretion to ensure the confidentiality of sensitive information.
- Able to work independently with minimal direction and as part of a team in an environment with competing priorities and deadlines.
- Superior inter-personal and organizational skills.
- Proficient in MS Office, such as Word, Excel, and PowerPoint.
About OMERS
As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down, and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our committee, and employee recognition programs.
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