Service Administrator

2 months ago

Mount Pearl, Newfoundland and Labrador, Canada WAJAX Full time

The Opportunity

As a key member of the Wajax team, you will be responsible for the development and implementation of service administration and billing processes for both internal and external customers. This role requires strong customer relations skills, with a focus on providing exceptional service and support.

The Role

  • Administration duties for the Service Department, including managing service requests, scheduling work for technicians, and maintaining accurate records.
  • Customer relations are top priority, with a focus on building strong relationships and resolving customer issues in a timely and professional manner.
  • Issuing and receiving of purchase orders for the service department.
  • Opening and closing of work orders, scheduling of work for technicians.
  • Timecard entry and management.
  • Warranty administration and management.

The Candidate

  • Work Experience: 2+ years of related experience in service administration, parts, supply chain, or product support operations in an office setting.
  • Knowledge of heavy equipment, truck, coach, generators, and marine industry is an asset.
  • Proficient in computers with knowledge of ERP systems, Outlook, Word, Excel, and PowerPoint.
  • Person with parts department knowledge of heavy equipment, truck, coach, marine, industrial, or generator may be considered.
  • Basic understanding of business principles, including WIP, sales tracking, and other key performance indicators.
  • Strong multi-tasking skills and time management abilities in a fast-paced environment.

The Company

Wajax is a leading industrial products and solutions provider, dedicated to serving Canadian industry coast-to-coast. We work in a range of industries, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and driving Canadian industry forward.

As a Wajax employee, you will have access to a comprehensive compensation package, including competitive pay, comprehensive benefits, learning and development opportunities, and unique perks. Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer-paid premiums), plus health spending account.
  • Wajax-led e-learning and product training through industry-leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers.
  • Recognition program with points earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.

By joining Wajax, you will become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, we welcome applications from diverse candidates and encourage you to inform us if any accommodation is required if contacted for an interview.

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