Service Operations Coordinator

3 months ago

Mount Pearl, Newfoundland and Labrador, Canada WAJAX Full time

The Opportunity

Responsible for overseeing the administration of service operations and invoicing for both internal and external clientele. Address and manage customer inquiries effectively.

The Role

  • Administrative responsibilities for the Service Division: managing service related to trucks, motor coaches, industrial equipment, marine vessels, and generators.
  • Prioritizing customer relations through various communication channels including in-person interactions, phone calls, and electronic correspondence.
  • Handling the issuance and receipt of purchase orders for the service division.
  • Managing the opening and closing of work orders, as well as scheduling tasks for technicians.
  • Inputting timecards accurately.
  • Administering warranty claims.

The Candidate

  • Work Experience: A minimum of 2 years of relevant experience in service administration, parts management, supply chain, or product support within an office environment.
  • Familiarity with heavy machinery, trucks, coaches, generators, and the marine sector is advantageous.
  • Proficient in computer applications, with a solid understanding of ERP systems, as well as Microsoft Outlook, Word, Excel, and PowerPoint.
  • Candidates with knowledge of parts departments related to heavy equipment, trucks, coaches, marine, industrial, or generators may be considered.
  • Basic comprehension of business concepts such as Work In Progress (WIP) and sales tracking.
  • Exceptional multitasking abilities and time management skills in a dynamic work environment.

The Company

Wajax has been a prominent provider of industrial products and solutions since its inception, consistently innovating to support Canadian industries across the nation. Our operations span a wide array of sectors within the Canadian economy, including energy, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. Our dedicated team is passionate about making a significant impact and advancing Canadian industry.

Wajax offers a comprehensive compensation package that includes competitive salaries, extensive benefits, opportunities for learning and development, and unique additional perks.

Key highlights include:

  • Comprehensive health and dental coverage with immediate eligibility (100% employer-paid premiums), along with a health spending account.
  • E-learning and product training led by Wajax, in collaboration with industry-leading manufacturers.
  • Exclusive discounts with various manufacturers and service providers.
  • A recognition program that allows employees to earn points for merchandise or gift certificates, in addition to cash awards.
  • Flexible work arrangements to support work-life balance.
  • An award-winning health and wellness initiative.

By joining Wajax, you become part of a diverse and inclusive team committed to innovation and collaboration. We strive to employ a workforce that reflects the diverse communities across Canada. As an equal opportunity employer, we encourage candidates to inform us of any accommodations needed during the interview process.

Together we achieve more.

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