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Volunteer Engagement Administrator

4 weeks ago


Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full time
Company Overview

United Way of the Alberta Capital Region is a leading organization that mobilizes collective action to ensure no one in our community is left behind.

We are passionate about creating solutions, continuous learning, and being courageous in our work. Our team values capturing our customers' hearts and minds, being insights-driven, and applying a lens of equity and inclusion to all that we do.

We offer rewarding work, a positive workplace culture, and a total rewards package in a hybrid work environment.

About the Role

The Volunteer Engagement Administrator plays a vital role in supporting United Way's diverse network of volunteers through the administration of tasks and processes that provide resources, tools, and best practices to engage and utilize the skills and time of our customers.

This permanent, full-time role is focused on ensuring an elevated volunteer experience and valuable support through the entire volunteer lifecycle as we strive to provide meaningful engagement opportunities to our customers.

The Day-to-Day:

  • Collaborates with internal staff on volunteer management administration in support of consistent and elevated customer experiences.
  • Supports the customer journey and volunteer engagement lifecycle for all existing and new volunteer opportunities with our time and talent volunteers.
  • Works with staff in the development of new episodic and ongoing volunteer opportunities, including supporting recruitment strategies and efforts.
  • Works with staff partners to review various volunteer roles annually to understand and capture the processes and practices used by a variety of teams across the organization.
  • Supports Affinity Groups and Volunteer Engagement (AGAVE) team with administrative requirements such as day-of event support, volunteer recruitment & processing, attendance tracking, and communications preparations.
  • Coordinates and delivers elements of the volunteer recognition strategy and org-wide volunteer appreciation efforts.
  • Uses CRM and Volunteer Management System (VMS) in support volunteer opportunities across the organization - creating jobs, shifts, forms, and schedules for volunteers to sign up and to track volunteer engagement through volunteer hours.
  • Ensures volunteers exist in the database systems, support staff in VMS use, and keep all volunteer information and opportunities up to date. Work with CRM/VMS engagement tools to track volunteer management processes and support all tasks involved in volunteer engagement lifecycle.
  • Maintains volunteer administration files such as role profiles, terms of reference, policies, schedules, marketing/recruitment collateral, guides, handbooks, operations/procedures, volunteer agreement forms, tracking systems/spreadsheets, etc.
  • Handles all customer communications and responses through the volunteer engagement inbox which includes inquiries from the United Way Website, responses to recruitment postings/open opportunities, administrative questions/concerns for new or prospective volunteers, scheduling prospect meetings/interviews, etc.
  • Supports Cabinet engagement through on-going administrative functions including managing Cabinet meeting calendars, set up and support of in-person and virtual all Cabinet meetings, maintenance and troubleshooting for Cabinet Portal (SharePoint site), writing/preparing broader Cabinet communications, coordinating and information sharing with Staff Partners, events support, and supporting Volunteer Engagement team with Cabinet plans and activities, files management, and meeting minutes.
  • Supports org-wide volunteer data management and collection practices by working with staff across various volunteer segments and roles to effectively collect data related to volunteers including contact information, roles/participation, volunteer hours, forms/waivers, and survey data.
  • Supports Affinity Groups and Volunteer Engagement (AGAVE) team with administrative requirements such as day-of event support, volunteer recruitment & processing, attendance tracking, and communications preparations for event-based activities.