Claims Resolution Specialist
3 weeks ago
Horizon Grocery + Wellness is seeking a highly skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.
Key Responsibilities:- Handle customer calls and emails regarding complaints and credits, and resolve issues to the customer's satisfaction.
- Document and investigate claims for verification and resolution.
- Collaborate with freight companies to track missing items and process freight claims.
- Follow up with customers regarding resolution, arrange returns, and process credits.
- Prioritize work based on urgency and ensure timely resolution of issues.
- Examine situations thoroughly before denying a claim.
- Familiarize yourself with claims procedures for key accounts.
- Consult with CS Manager regarding system pricing errors.
- Remain calm and non-argumentative, and ensure a positive customer experience.
- 2 years of claims or order-desk experience in a high-volume, fast-paced environment.
- Strong computer skills, including Microsoft Office and CRM or ERP.
- Excellent verbal and written communication skills, and a polite and positive telephone presence.
- Excellent problem-solving capability and investigative skills.
- Ability to remain calm and helpful when dealing with upset customers.
- Ability to work autonomously and as part of a team.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A focus on wellness and work-life balance.
Horizon Grocery + Wellness is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries and complaints via phone and...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries and complaints via phone and...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
-
Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints and issues...
-
Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints and issues...
-
Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
-
Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
-
Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob SummaryThe Claims Representative is responsible for handling customer complaints and credits, resolving problems to the customer's satisfaction, and documenting all claims calls for verification and resolution. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob SummaryThe Claims Representative is responsible for handling customer complaints and credits, resolving problems to the customer's satisfaction, and documenting all claims calls for verification and resolution. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and determine the...
-
Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and determine the...
-
Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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