Claims Resolution Specialist
4 weeks ago
Horizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.
Key Responsibilities:- Investigate and resolve customer complaints and issues related to damaged or missing items, wrong items, shipping, and other problems.
- Communicate with customers to understand their concerns and provide solutions to resolve their issues.
- Document all claims and investigations in our system.
- Collaborate with our logistics team to track missing items and resolve freight claims.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- 2 years of experience in a claims or order desk role in a high-volume, fast-paced environment.
- Strong computer skills, including experience with Microsoft Office and CRM or ERP systems.
- Excellent verbal and written communication skills, with a polite and positive telephone presence.
- Ability to remain calm and helpful when dealing with upset customers.
- Ability to work autonomously and as part of a team without direct supervision.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries and complaints via phone and...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries and complaints via phone and...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims Resolution SpecialistHorizon Grocery + Wellness is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve issues...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a highly skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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Claims Resolution Specialist
3 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a highly skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob SummaryThe Claims Representative is responsible for handling customer complaints and credits, resolving problems to the customer's satisfaction, and documenting all claims calls for verification and resolution. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob SummaryThe Claims Representative is responsible for handling customer complaints and credits, resolving problems to the customer's satisfaction, and documenting all claims calls for verification and resolution. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and determine the...
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Claims Resolution Specialist
4 weeks ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and determine the...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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Claims Resolution Specialist
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Claims RepresentativeHorizon Grocery + Wellness is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for resolving customer complaints and credits in a timely and professional manner.Key Responsibilities:Handle customer calls and emails regarding complaints and credits, and resolve...
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Disability Claims Management Specialist
2 weeks ago
Burnaby, British Columbia, Canada Pacific Blue Cross Full timeAbout Pacific Blue CrossPacific Blue Cross (PBC) has been a leading benefits provider in British Columbia for over 80 years. As an independent, not-for-profit society, we have strong roots in BC's health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual...
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Claims Specialist
2 weeks ago
Burnaby, British Columbia, Canada Acera Insurance Full timeClaims SpecialistAt Acera Insurance, we're looking for a skilled Claims Specialist to join our team. As a Claims Specialist, you'll be responsible for providing exceptional client service and ensuring that claims are resolved efficiently and effectively.Key Responsibilities:Deliver a high level of service to clients and team membersMonitor the claims inbox...
