Technical Support Specialist

7 days ago

Halifax, Nova Scotia, Canada High Liner Foods Full time

About High Liner Foods


We are a leading manufacturer and marketer of value-added frozen seafood products. Our company has been in operation for over 130 years, with a rich history of innovation and commitment to quality.



Job Title: Technical Support Specialist

Location: Halifax, NS, Canada

Estimated Salary: $60,000 - $80,000 per year

Job Description:
Company Overview

High Liner Foods is a leading manufacturer and marketer of value-added frozen seafood products. We have a rich history of innovation and commitment to quality. Our team is dedicated to providing excellent customer service and ensuring the highest level of quality in our products.



Job Responsibilities

The IT Operations Co-op Student will be responsible for providing effective and efficient operational support of all third-party and internally managed IT infrastructure and applications used to support business processes across the enterprise. This includes:



  • Providing Tier 1-2 technical support to internal customers
  • Installing and configuring user PCs, including setup of hardware and software
  • Supporting Microsoft Office 365 products such as Teams, Exchange Online, SharePoint
  • Active Directory support, including user account and GPO management
  • Network troubleshooting for both wired and wireless
  • SUPPORTING ALL ASPECTS OF END-USER DEVICES SUCH AS WORKSTATIONS, PRINTING, MOBILE PHONES, AND OTHER NEEDS FOR BOTH BACK OFFICE AND FRONTLINE PRODUCTION/MANUFACTURING USERS
  • Participating in project-related work and ensuring proper transition for operational support
  • Creating and updating infrastructure and application documentation/diagrams
  • Operating in a tiered support model as Tier 2 Technical Support; receiving handoffs from Tier 1, escalating to Tier 3 where required
  • Using data analytics to identify and reduce repeat issues/requests through self-service, user education or system simplification
  • Traveling to other High Liner office/plant locations as required
  • Working after hours as part of regular recurring maintenance windows or break/fix routines
  • Participating in IT change management practice and working within IT and the business to ensure good coordination of IT changes without impacting business processes or technology availability


Required Skills and Qualifications

To be successful in this role, you will need:



  • Currently be enrolled in an Information Technology program
  • Have a basic understanding of Microsoft server and desktop operating systems
  • Have experience with Microsoft Office 365, Teams, SharePoint, and Active Directory
  • Have basic network understanding and troubleshooting abilities
  • Have exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape
  • Have superior analytical skills with strong problem-solving skills
  • Demonstrate initiative, with strong attention to detail
  • Have good oral and written communication skills
  • Be able to learn on the fly in a fast-paced, dynamic environment


Benefits

We offer a competitive salary, employee and family assistance programs, wellness programs, disability support, family-friendly flex policies and summer hours, volunteer hours, learning and mentorship opportunities, and a safety-focused work environment.



Why Work at High Liner Foods?

We offer a career where you can shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

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