Technical Specialist

3 weeks ago


Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at the Department of Cyber Security and Digital Solutions. As a Technical Specialist, you will provide advanced support in a 24/7 operational environment for critical digital services supporting government and healthcare.

Key Responsibilities
  • Provide technical expertise and escalation support for clients and peers.
  • Monitor ticketing queues and take action to address backlog and open tickets.
  • Collaborate with diverse teams to resolve complex technical problems and requests.
  • Lead projects and coordinate operational activities.
  • Provide Tier 2 technical expertise and escalate issues to other technical teams.
  • Maintain digital systems and infrastructure using specialized skills and tools.
  • Provide remote and on-site Tier 2 support for hardware, software, and printers.
  • Mentor junior team members and lead by example.
Requirements
  • Bachelor's degree in Information Technology or Computer Science.
  • Minimum of three years of experience in a related field.
  • Proven track record of using due diligence and data-driven approaches to solve problems.
  • Exceptional problem-solving and research abilities.
  • Proficiency in supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.
  • Hands-on experience with support tools such as remote PC management tools, endpoint protection, and incident management tools.
  • Comprehensive understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite.
What We Offer
  • A competitive salary range of $2,653.85 - $3,231.58 bi-weekly.
  • A comprehensive benefits package, including a defined benefits pension plan.
  • A 35-hour work week and flexible work arrangements.
  • Opportunities for growth and development within the department and beyond.
  • A diverse and inclusive work environment.
How to Apply

If you are a motivated and experienced Technical Specialist looking for a new challenge, please submit your application through the Government of Nova Scotia's website.



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