Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Jonas Software UK. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge of our products and services to provide accurate and up-to-date information to customers.
- Participate in on-call rotations to provide after-hours support to customers.
Requirements
- 2+ years of experience in a technical support role.
- Strong technical skills and knowledge of software applications.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
About Jonas Software UK
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support to our clients.
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