Technical Support Specialist
7 days ago
Job Summary:
PeopleToGo is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for performing intermediate IMAC activities, handling software installation and support, and providing first-level Help Desk support.
Responsibilities:
- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related activities.
- Handle software installation and support, including troubleshooting and resolving issues.
- Provide first-level Help Desk support, responding to customer inquiries and resolving issues.
- Perform basic LAN and internetworking-related activities, including troubleshooting and resolving issues.
- Handle bench repairs and remedial maintenance, including troubleshooting and resolving issues.
- Communicate with customers to diagnose problems, establish ETA, and parts requirements.
Requirements:
- 1-2 years of field service experience performing hardware roll-outs, refreshes, and other deployment-related activities.
- 1-2 years of deskside support experience.
- Strong internetworking and troubleshooting skills.
- A+ certification.
- May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
- Self-starter with ability to manage multiple tasks.
- Exceptional customer service skills.
- Good communication skills.
- Ability to work independently or as part of a team.
- Ability to complete tasks effectively with minimal supervision.
- Available to work flexible work schedules.
- Minimum of a Diploma from a recognized IT program.
How to Apply:
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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