Technical Support Specialist

4 weeks ago


Halifax, Nova Scotia, Canada Blue Ocean Contact Centers Inc. Full time

At Blue Ocean Contact Centers Inc., we're looking for a skilled Technical Support Specialist to join our Cloud Delivery team. As a key member of our team, you'll be responsible for analyzing and performing quality control validations to ensure products are delivered on time and according to standards.

Key Responsibilities:

  • Analyze and perform quality control validations to ensure products are delivered on time and according to standards.
  • Monitor ongoing work and collaborate with other teams to provide input relating to your area of work.
  • Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shutdowns.

Requirements:

  • Proven ability to troubleshoot in a technical environment.
  • Education in a technology-related field is not required, but an aptitude and interest in the world of tech is an asset.
  • Demonstrated success in following complex processes and procedures, while staying meticulous about details.
  • Proven ability to convey complex ideas simply and clearly (both verbally and in written communications) to a professional business environment.

We're committed to creating a work environment that creates a sense of belonging for all people. If you're passionate about tech and have a knack for problem-solving, we encourage you to apply.



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