Ottawa Front Desk Ambassador

7 days ago


Ottawa, Ontario, Canada Marriott International Full time
Job Description

This is a Full-time opportunity.

Job Summary

We are seeking a highly motivated and enthusiastic Service Express Attendant to join our team at The Westin Ottawa in Ontario, Canada. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of cleanliness and organization.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a people-person with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Provide warm welcomes and farewells to guests, ensuring their needs are met and exceeded.
  • Greet and escort guests to their rooms, offering assistance with luggage as needed.
  • Inform guests about property amenities, services, and local areas of interest.
  • Identify and explain room features to guests, including the use of room keys, mini-bars, ice and vending areas, and in-room safes.
  • Transport guest luggage to and from rooms and designated bell areas.
  • Assist with luggage storage and retrieval, as well as helping guests load and unload vehicles.
  • Supply guests with directions and arrange transportation (e.g., taxi cabs, shuttle buses, limousines/sedans) as requested.
  • Communicate parking procedures to guests and ensure they are aware of any necessary instructions.
Requirements

To be considered for this role, you must:

  • Have a high school diploma or equivalent.
  • Demonstrate excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Be able to lift and carry objects weighing up to 50 pounds without assistance and up to 75 pounds with assistance.
  • Move around the hotel, including walking, standing, and using stairs, as required.

We offer a competitive salary range of $18-$22 per hour, depending on experience.

If you are a motivated and enthusiastic individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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