Front Desk Associate

3 days ago

Ottawa, Ontario, Canada Silver Hotel Group Full time

We are seeking a dynamic Front Desk Associate to join our team at the Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience during their stay.

About the Role:

Reporting to the Guest Services Manager, the Front Desk Associate will be responsible for:

  • Maintaining a warm and friendly demeanor at all times with guests and team members
  • Complying with all company standards and brand standards
  • Interacting with all guests during check-in and check-out procedures
  • Creating and canceling reservations as required, handling check-ins and check-outs
  • Greeting all incoming and outgoing calls in a professional and timely manner
  • Reviewing logbooks and emails daily and completing all tasks on the checklist
  • Maintaining proper operation of Front Desk telephones, being familiar with daily sell rates
  • Balancing and preparing individual paperwork for closing of shift with hotel standards
  • Working closely and maintaining proper communication with all hotel departments
  • Handling guest registration and room assignments, accommodating special requests whenever possible
  • Handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner
  • Resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes, etc.
  • Performing other duties assigned by the Supervisor or department manager

What We Offer:

  • Opportunity to work with a reputable brand and be part of the Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world
  • Education Reimbursement for you (and your children)
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

About Us:

The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

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