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Customer Service Ambassador

2 months ago

Ottawa, Ontario, Canada Accor Full time

Welcome to a world of limitless possibilities as a Guest Services Agent at Fairmont Chateau Laurier in Ottawa, Canada

Key Responsibilities
  • Deliver exceptional service to internal and external guests
  • Assist with tour check-ins and greet tour groups
  • Generate reports for other departments
  • Be a key member of the crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Chateau Laurier
About Us

Fairmont Chateau Laurier is located in the heart of Ottawa's capital city, next door to the Parliament Buildings. As a leading luxury hotel, we offer a unique blend of history, culture, and modern amenities.

Why Work with Us?

We offer a competitive salary of $23.86/hour, which includes:

  • A full rate of pay with opportunities for advancement
  • Wonderful company culture with a focus on teamwork and collaboration
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates worldwide
  • Learning programs designed to sharpen your skills
Requirements

To be successful as a Guest Services Agent, you will need:

  • Fluency in both English and French
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written communication skills
  • The ability to handle cash effectively and accurately

Please note that this role requires standing during the entire shift and working in a very busy environment.