Front Desk Ambassador

5 days ago


Ottawa, Ontario, Canada Accor Full time

Located in the heart of Canada's capital, our hotel is looking for a skilled Front Desk Agent to join our team.

About the Job

This role involves providing exceptional service to guests, managing check-ins and check-outs, and ensuring that all service standards are met.

We're looking for someone with excellent communication skills, who can work well under pressure and as part of a team.

Responsibilities
  • Provide outstanding service to guests, including check-in and check-out processes
  • Manage tour check-ins and greet tour guides and groups when required
  • Generate reports for other departments in the hotel
  • Be a key member of the crisis and emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of our hotel
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist leadership in performing daily duties
  • Follow all safety policies
Qualifications
  • Fluent in both official languages
  • Previous front desk experience in a similar environment
  • Excellent verbal and written skills
  • Able to handle cash effectively and accurately
  • Computer literate with exposure to Opera Cloud, Outlook, Word and Excel is a strong asset
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
Additional Information

We are committed to diversity and inclusion, and welcome applications from candidates of all backgrounds.

Please note that this role may require working overnight shifts, but not on a daily basis.

Why Work for Us?

We offer a competitive salary of $23.86 per hour, as well as a range of benefits and opportunities for growth and development.

We are proud to be part of the Accor group, a global leader in hospitality.



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