HR Shared Services Director

1 week ago

Ottawa, Ontario, Canada Giant Tiger Full time

About Giant Tiger

Giant Tiger is a Canadian-owned and operated retailer with a strong commitment to the community and over 60 years of success. We are recognized as an Employer of Choice in Ottawa and provide a dynamic work environment with many opportunities for a fulfilling career.

Job Summary

We are seeking an experienced Head of HR Operations to spearhead the efficient delivery of HR services and drive our strategic objectives. As a key member of our HR team, you will lead the design and implementation of our HR shared services model, optimize processes, and enhance analytical capabilities to support labor spend and talent management goals.

Key Responsibilities

  • Design, implement, and oversee the HR shared services model, processes, policies, and resources to ensure effective delivery and execution of transactional HR activities with the lowest cost of HR operations.
  • Develop and implement processes, HR systems, and frameworks for accurate management of employee data to support the efficiency and effectiveness of HR processes.
  • Oversee the review of HR procedures and determine the most efficient and effective execution, including outsourcing, delegation, automation, or centralization in shared services.
  • Act as an HR liaison and representative for cross-functional projects involving HR systems and policies, supporting the completion of projects on time and on budget while maintaining HR standards, policies, and legislative requirements.

Requirements

  • Post-secondary education in Human Resources, Business Administration, or a related field. HR certification (CHRP, CHRL) is a plus.
  • 8-10+ years of progressive experience in HR, ideally within retail and/or supply chain, with at least five years as a people leader managing a team of high-performing HR professionals.
  • Experience implementing and optimizing an HR shared services model to meet the users' needs in the business and to enhance the employee experience.
  • Expertise in HR systems and a strong technical aptitude, with the ability to drive the capabilities of our HCM software.
  • Expert in data management and analysis, with the ability to draw insights from data to drive decision-making.
  • Experience in change management, program design, and roll-out planning.
  • Considerable knowledge in Employee Relations and ESA legislation and best practices.
  • Strong knowledge of provincial labor standards as they relate to payroll in all provinces.

What We Offer

  • Giant Tiger Store Discount
  • Work Your Way Flexible Hybrid/Remote Work Arrangement
  • Profit Sharing
  • Health/Dental/Vision Benefits
  • LinkedIn Learning License

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