Patient Success Coordinator

2 weeks ago

Mississauga, Ontario, Canada BoomerangFX Full time

BoomerangFX is a rapidly expanding technology company recognized by the Deloitte Fast 500 program as one of the fastest growing companies in North America. We specialize in offering innovative healthcare SaaS solutions, including integrated clinic practice management software and digital marketing services.

About Our Company

We serve specialized industry segments spanning Aesthetic Medicine, Cosmetic Surgery, Optometry, Ophthalmology, Women's Health, and Holistic Wellness. Our company has received international private equity funding and is trusted by a growing community of healthcare professionals across North America.

Our unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace. This cloud-based SaaS solution integrates advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation, and e-learning in a single user-friendly solution.

About the Role

In this full-time position, you will work closely with our clients across North America to optimize the value of our practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions.

Key Responsibilities:
  • Provide ongoing account management, customer support, and consulting to your portfolio of clients.
  • Identify ways to upsell digital marketing solutions using various tools and strategies provided by the company.
  • Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and new business.
Requirements:
  • Bachelor's degree from a recognized institution.
  • Experience in account management in a SaaS environment preferred.
  • 5+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus.
  • Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
  • Able to understand private healthcare operations and workflows.
What We Offer

We offer a competitive salary ($95,000 - $110,000 per year based on location) plus an annual performance bonus. Additionally, we provide a dynamic work environment that values creativity, collaboration, and fun.

The benefits include dental care, on-site gym, on-site parking, and a Monday to Friday schedule. This job requires someone to start immediately. If you are looking to join a tech startup that is dominating the industry and provides opportunities for growth, then BoomerangFX is the place for you.

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