Patient Support Program Manager

6 days ago


Mississauga, Ontario, Canada Gilead Sciences, Inc. Full time

**About Gilead Sciences, Inc.**

We are a leading biopharmaceutical company dedicated to discovering and developing innovative treatments for life-changing diseases.

**Salary:** $140,000 - $180,000 per annum

**Job Description:

The Associate Director, Patient Support Services will lead the design, development, and execution of patient support services for Gilead's HIV franchise, encompassing both treatment and prevention initiatives.

As a key member of our Canadian Commercial Operations Team, you will oversee the management of Gilead's patient support programs, ensuring high-quality service delivery, driving continuous improvement, and harnessing data analytics to inform actionable strategies.

You will be instrumental in aligning program objectives with the brand vision, ensuring our services effectively meet the evolving needs of patients and stakeholders.

A strong leader among Patient Support Services (PSP) colleagues, you will demonstrate a bias for action, a commitment to excellence, and a deep passion for improving patient outcomes.

**Key Responsibilities:*

  • Oversee and manage the daily operations of assigned Gilead patient support programs, ensuring seamless delivery of services while exceeding patient and stakeholder expectations.
  • Develop and lead program strategies that align with patient support goals and brand vision, while establishing comprehensive KPIs to measure program success.
  • Oversee program governance to ensure compliance with regulations and manage vendor relationships effectively.

**Requirements:**

  • 5+ years of experience leading patient support programs
  • Bachelor of Science or Business/Marketing degree
  • Fluency in French preferred
  • Proven track record of effective leadership and contract management
  • Excellent data and analytics skills with ability to derive actionable insights
  • Demonstrated collaboration and influence in a matrixed environment

**Why Choose Gilead?**

We offer a dynamic work environment, competitive compensation, and opportunities for growth and professional development.



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