Lead Patient Support Services Director, Gilead Canada

6 days ago


Mississauga, Ontario, Canada Gilead Sciences, Inc. Full time
Job Title: Lead Patient Support Services Director, Gilead Canada

Gilead Sciences, Inc. is a leading biopharmaceutical company dedicated to improving patient outcomes through innovative medicines and services. As a key member of our Canadian Commercial Operations Team, we are seeking an experienced Patient Support Services Director to lead the development and execution of patient-centric programs.

About the Role:
  • Job Type: Full-time
  • Location: Mississauga, Ontario, Canada
  • Reports to: Director, Patient Support Services
Responsibilities:

Oversee and Manage Daily Operations: Ensure seamless delivery of patient support programs, exceeding expectations through excellent service quality. Develop and lead program strategies aligning with patient support goals and brand vision, establishing comprehensive KPIs to measure program success.

Leadership and Governance: Oversee program governance to ensure regulations and compliance measures are met and managed effectively. Demonstrate strong vendor management, budget oversight, and leadership in identifying opportunities for innovation and efficiency.

Reporting and Analysis: Provide comprehensive program reporting and analysis to internal stakeholders, highlighting trends, insights, and opportunities for growth.

Requirements:
  • Bachelor's Degree: Business/Marketing or Science required
  • Experience: 5+ years of leadership experience in patient support programs
  • Languages: Fluency in French preferred
  • Negotiation and Contract Management: Proven track record of leading complex negotiations and managing contracts
  • Data Analytics: Excellent data and analytics skills to derive actionable insights driving results
  • Collaboration and Influence: Consistent demonstration of collaboration in matrixed environments, influencing senior management and brand team partners
Estimated Salary Range:

Based on industry standards and location, the estimated salary range for this position is $120,000 - $180,000 CAD per annum, depending on experience and qualifications.



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