Front Office Clerk
2 weeks ago
Job Summary: We are seeking a highly organized Front Office Clerk to join our team at Comfort Inn & Suites. Key responsibilities include registering guests, processing arrivals and departures, managing room reservations, and providing hotel information. The successful candidate will also be responsible for processing guest departures, calculating charges, and receiving payments. Additionally, they will maintain room inventory, answer telephone calls, and provide exceptional customer service.
Work Details: This is a permanent position, requiring 30-40 hours of work per week, with a requirement for English language proficiency.
- Main Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Process guests’ departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Answer telephone calls and relay messages
- Contact customers to deliver requested wake-up calls
- Provide customer service
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