Hotel Front Desk Clerk

2 weeks ago


CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time

Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Guest Service: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues that may arise.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.


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