Hotel Operations Manager

2 weeks ago


CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities
  • Guest Services: Assist guests with special needs, provide exceptional customer service, and resolve any issues in a timely and professional manner.
  • Team Management: Co-ordinate, assign, and review work for front desk staff, ensuring efficient operations and high-quality service delivery.
  • Staff Development: Hire, train, and mentor staff in job duties, safety procedures, and company policies, promoting a positive and productive work environment.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Procurement: Requisition materials and supplies, ensuring timely delivery and effective inventory management.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Personal Qualities: Organized, team player, and bondable.
  • Work Details: 35 hours per week, permanent position, and English language required.


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