Cloud Services Manager

2 days ago

Oakville, Ontario, Canada BDO Canada Full time
Job Title: Cloud Services Manager

BDO Canada is seeking a highly skilled Cloud Services Manager to join our rapidly growing Cloud Services practice. As a key member of our team, you will play a crucial role in leading and growing our cloud services practice, working closely with our Cloud practice leader, Team leads, Cloud Op Managers, Partners and practice leaders to help close new cloud business, identify new cloud solutions, and manage client relationships.

Key Responsibilities:
  • Growth:
    • Drive revenue and profitability growth by championing new business opportunities and safeguarding renewals.
    • Lead the development and implementation of new service offerings and training the team.
    • Stay up-to-date with Microsoft offers and solutions, serving as a subject matter expert.
  • Sales:
    • Lead pre-sales initiatives, including client presentations and the development of pricing models, and create cloud proposals.
    • Supervise the timely and accurate management of CRM, including client follow-ups and sales pipeline.
  • Engagements:
    • Manage high-transactional cloud engagements against budget, timeline, and scope.
    • Act as a customer and team escalation contact as required, providing management and guidance related to the resolution of customer satisfaction concerns.
    • Build deeper relationships with clients and assist in expanding the engagement footprint, driving additional revenue.
  • Operations:
    • Manage the team and ensure effective delivery of operations, high quality, and an excellent level of customer service.
    • Act as the primary escalation point for the cloud operation and support teams.
    • Contribute to Practice planning of KPIs, review profitability metrics, team efficiency, and operations improvements.
  • Talent:
    • Manage the cloud operations analyst team and ensure that team members are effectively utilized.
    • On-going mentoring and coaching of the team.
    • Foster a sense of purpose within the team, developing short and long-term objectives aligned with driving behaviors supporting our core values, mission, and vision.
    • Interview and hire new talent as the team grows.
Requirements:
  • Demonstrated experience managing a cloud services, sales, operations, or support team.
  • Experience in the technology consulting field, cloud solutions provider (Microsoft CSP), or similar, working closely with clients to drive pragmatic outcomes.
  • Experience working for a Microsoft Partner and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations, or pre-sales.
  • Experience driving results using CRM or a pipeline/sales management tool.
  • Having some form of technical background (e.g., IT managed services, software development, architecture, IT infrastructure, etc.).
  • Demonstrating a passion for Cloud technology/services, emerging or innovative technologies, and an interest in developing your expertise in the area.
  • Experience in the creation and implementation of operational procedures and continuous improvement activities is an asset.
  • Excellent customer-facing, communication, and presentation skills.
  • Aptitude and proven record in troubleshooting and problem-solving skills.
  • Excellent multi-tasking and time management skills.
  • Strategic planning and management expertise.
Why BDO?

BDO Canada is committed to providing an environment where you can be successful in the following ways:

  • We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
  • We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
  • We support your achievement of personal goals outside of the office and making an impact on your community.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation to complete the application process, please contact us.

We are committed to providing a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity, and sexual orientation.

  • Cloud Services Manager

    4 days ago

    Oakville, Ontario, Canada BDO Full time

    Cloud Services ManagerBDO is seeking a seasoned Cloud Services Manager to lead our rapidly growing Cloud Services practice. As a key member of our team, you will play a pivotal role in driving revenue growth, developing new service offerings, and managing client relationships.Key Responsibilities:Growth: Champion revenue and profitability growth, drive the...

  • Cloud Services Manager

    3 days ago

    Oakville, Ontario, Canada BDO Full time

    Cloud Services ManagerBDO is seeking a seasoned Cloud Services Manager to lead our rapidly growing Cloud Services practice. As a key member of our team, you will play a pivotal role in driving revenue growth, developing new service offerings, and managing client relationships.Key Responsibilities:Growth: Champion revenue and profitability growth, drive the...

  • Cloud Services Manager

    1 month ago

    Oakville, Ontario, Canada BDO Full time

    Prioritizing People Every Day BDO is an organization founded on the strength of positive connections with our personnel and clients. Daily, our experts deliver outstanding service, providing clients with reliable advice and insights. In return, we present an award-winning atmosphere that emphasizes your personal and professional development. Your Role...

  • Cloud Services Manager

    1 month ago

    Oakville, Ontario, Canada BDO Full time

    Prioritizing People, Every Day BDO is a firm grounded in fostering positive relationships with our employees and clients. Our professionals deliver outstanding service daily, providing clients with trustworthy advice and insights. In return, we cultivate an award-winning environment that emphasizes your personal and professional development. Your Role...

  • Cloud Services Operations Manager

    1 month ago

    Oakville, Ontario, Canada BDO Full time

    Prioritizing People, Every Day BDO is a firm founded on the principles of fostering positive relationships with our employees and clients. Our professionals deliver outstanding service daily, providing clients with trustworthy advice and insights. In return, we offer an award-winning environment that emphasizes your personal and professional...

  • GTM Product Manager

    2 weeks ago

    Oakville, Ontario, Canada Softchoice Full time

    Job SummaryWe are seeking a highly skilled Cloud Leader - Go-To-Market Strategist to join our team at Softchoice. As a key member of our organization, you will be responsible for developing and executing a comprehensive go-to-market strategy for our cloud services.Key ResponsibilitiesDevelop and Execute Go-To-Market StrategyLead the development and execution...

  • GTM Product Manager

    3 weeks ago

    Oakville, Ontario, Canada Softchoice Full time

    Job SummaryWe are seeking a highly skilled Cloud Leader - Go-To-Market Strategist to join our team at Softchoice. As a key member of our organization, you will be responsible for developing and executing a comprehensive go-to-market strategy for our cloud services.Key ResponsibilitiesDevelop and Execute Go-To-Market StrategyLead the development and execution...

  • Cloud Leader

    3 days ago

    Oakville, Ontario, Canada Softchoice Full time

    Job Title: Cloud LeaderJoin Softchoice as a Cloud Leader and drive the growth of our services portfolio. As a key member of our team, you will be responsible for developing and executing go-to-market strategies that drive revenue and customer satisfaction.About the Role:We are seeking a seasoned product management professional with a proven track record of...

  • Cloud Leader

    4 days ago

    Oakville, Ontario, Canada Softchoice Full time

    Job Title: Cloud LeaderJoin Softchoice as a Cloud Leader and drive the growth of our services portfolio. As a key member of our team, you will be responsible for developing and executing go-to-market strategies that drive revenue and customer satisfaction.About the Role:We are seeking a seasoned product management professional with a proven track record of...

  • Cloud Governance Lead

    2 weeks ago

    Oakville, Ontario, Canada Liberty Utilities Full time

    Job SummaryWe are seeking an experienced cloud governance professional to lead the governance of Liberty Utilities' growing cloud computing environment and wider enterprise architecture governance activities.Key ResponsibilitiesManage Liberty Utilities' compliance with cloud governance controls for both Liberty Utilities and managed service provider...

  • Cloud Governance Lead

    2 weeks ago

    Oakville, Ontario, Canada Liberty Utilities Full time

    Job SummaryWe are seeking an experienced cloud governance professional to lead the governance of Liberty Utilities' growing cloud computing environment and wider enterprise architecture governance activities.Key ResponsibilitiesManage Liberty Utilities' compliance with cloud governance controls for both Liberty Utilities and managed service provider...

  • Cloud Governance Lead

    2 weeks ago

    Oakville, Ontario, Canada Liberty Full time

    About the RoleWe are seeking an experienced cloud governance professional to lead the governance of Liberty's growing cloud computing environment and wider enterprise architecture governance activities.Key ResponsibilitiesManage Liberty's compliance with cloud governance controls for both Liberty and managed service provider environments.Chair the Cloud...

  • Cloud Governance Lead

    2 weeks ago

    Oakville, Ontario, Canada Liberty Full time

    About the RoleWe are seeking an experienced cloud governance professional to lead the governance of Liberty's growing cloud computing environment and wider enterprise architecture governance activities.Key ResponsibilitiesManage Liberty's compliance with cloud governance controls for both Liberty and managed service provider environments.Chair the Cloud...

  • Cloud Governance Lead

    5 days ago

    Oakville, Ontario, Canada Liberty Full time

    About the RoleWe are seeking an experienced cloud governance professional to lead our cloud computing environment and wider EA governance activities. As a key member of our team, you will be responsible for managing Liberty's compliance with its cloud governance controls for both Liberty and MSP managed environments.Key ResponsibilitiesLead the management of...

  • Cloud Governance Lead

    5 days ago

    Oakville, Ontario, Canada Liberty Full time

    About the RoleWe are seeking an experienced cloud governance professional to lead our cloud computing environment and wider EA governance activities. As a key member of our team, you will be responsible for managing Liberty's compliance with its cloud governance controls for both Liberty and MSP managed environments.Key ResponsibilitiesLead the management of...

  • Cloud Solutions Leader

    3 weeks ago

    Oakville, Ontario, Canada BDO Full time

    About BDOBDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients, and we strive to provide exceptional service and advice that our clients can trust.Your OpportunityWe are currently seeking a Cloud Services...

  • Cloud Solutions Leader

    2 weeks ago

    Oakville, Ontario, Canada BDO Full time

    About BDOBDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients, and we strive to provide exceptional service and advice that our clients can trust.Your OpportunityWe are currently seeking a Cloud Services...

  • Cloud Operations Director

    3 weeks ago

    Oakville, Ontario, Canada BDO Full time

    About BDOBDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients.Your OpportunityWe are currently seeking a Cloud Services Manager to join our rapidly growing Cloud Services practice. In this position, you will...

  • Cloud Operations Director

    2 weeks ago

    Oakville, Ontario, Canada BDO Full time

    About BDOBDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients.Your OpportunityWe are currently seeking a Cloud Services Manager to join our rapidly growing Cloud Services practice. In this position, you will...

  • Cloud Governance Lead

    1 week ago

    Oakville, Ontario, Canada Liberty Utilities Full time

    Job Title: Cloud Governance LeadWe are seeking an experienced governance professional with cloud computing expertise to lead the governance of Liberty's growing cloud computing environment and wider Enterprise Architecture (EA) governance activities.Key Responsibilities:Lead the management of Liberty's cloud governance controls through collaboration with...