Cloud Solutions Leader

2 months ago

Oakville, Ontario, Canada BDO Full time

About BDO

BDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients, and we strive to provide exceptional service and advice that our clients can trust.

Your Opportunity

We are currently seeking a Cloud Services Manager to join our rapidly growing Cloud Services practice. In this position, you will play a key role in leading and growing our cloud services practice, working closely with our Cloud practice leader, team leads, cloud operations managers, partners, and practice leaders to help close new cloud business, identify new cloud solutions, and manage client relationships.

Responsibilities

  • Growth: Be a champion for revenue and profitability growth, driving our team to close new business and safeguard renewals. Provide leadership in the development and implementation of new service offerings and training the team. Be the subject matter expert (SME) on cloud solutions, keeping up to date with Microsoft offers and solutions.
  • Sales: Lead in pre-sales initiatives, including client presentations and the development of pricing models, and creating cloud proposals. Supervise the timely and accurate management of customer relationship management (CRM) systems, including client follow-ups and sales pipeline.
  • Engagements: Manage high-transactional cloud engagements against budget, timeline, and scope. Act as a customer and team escalation contact as required, providing management and guidance related to the resolution of customer satisfaction concerns. Build deeper relationships with clients and assist in expanding the engagement footprint, driving additional revenue.
  • Operations: Manage the team and ensure effective delivery of operations, high quality, and an excellent level of customer service. Act as the primary escalation point for the cloud operations and support teams. Contribute to practice planning, reviewing profitability metrics, team efficiency, and operations improvements.
  • Talent: Manage the cloud operations analyst team and ensure that team members are effectively utilized. On-going mentoring and coaching of the team. Foster a sense of purpose within the team, developing short- and long-term objectives aligned with driving behaviors supporting our core values, mission, and vision. Interview and hire new talent as the team grows.

How We Define Success

  • You demonstrate BDO's core values through all aspects of your work: integrity, respect, and collaboration.
  • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  • You identify, recommend, and are focused on effective service delivery to your clients.
  • You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
  • You grow your expertise through learning and professional development.

Your Experience and Education

  • Demonstrated experience managing a cloud services, sales, operations, or support team.
  • Experience in the technology consulting field, cloud solutions provider (Microsoft CSP) or similar, and working closely with clients to drive pragmatic outcomes.
  • Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: cloud licensing, sales operations, or pre-sales.
  • Experience driving results using CRM or a pipeline/sales management tool.
  • Having some form of technical background (e.g., IT managed services, software development, architecture, IT infrastructure, etc.).
  • Demonstrating a passion for cloud technology/services, emerging or innovative technologies, and an interest in developing your expertise in the area.
  • Experience in the creation and implementing operational procedures and continuous improvement activities is an asset.
  • Excellent customer-facing, communication, and presentation skills.
  • Aptitude and proven record in troubleshooting and problem-solving skills.
  • Excellent multi-tasking and time management skills.
  • Strategic planning and management expertise.

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