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Branch Manager II

2 months ago

Magog, Quebec, Canada TD Bank Full time
Job Description

Overview

TD Bank is seeking a highly skilled and experienced Branch Manager II to lead our team in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of service and advice colleagues, and promoting a positive customer and colleague experience.

Key Responsibilities

  • Manage the service and advice team to promote a positive customer and colleague experience
  • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience
  • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectives
  • Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance
  • Ensure overall colleague scheduling is optimal to meet customer demands
  • Include coaching and developing managers to achieve branch results
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues

Requirements

  • Undergraduate degree and/or 5+ years of relevant experience
  • Branch Compliance Officer (BCO) course
  • IFIC or CSC

About TD Bank

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our vision is to Be the Better Bank, and our purpose is to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.